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The Institute of Administrative Management – IAM


IAM Level 4 Diploma in Business and Administrative Management


This qualification is for individuals who wish to develop their understanding and improve their management skills. It enables individuals to take a systematic approach to organizational and information management.


You will learn how to:

  • Use the principles of Human Resource Management
  • Apply new management tools and skills
  • Use analytical tools to improve management decision making
  • Organize and communicate with multiple teams
  • Identify and implement change to systems and processes

Course Structure


The IAM Level 4 Diploma in Business and Administrative Management is made up of a combination of mandatory and optional units.


IAM Mandatory units


Group 1 Administrative management and systems

  • Fundamentals of administrative management
  • Administrative systems

Group 2 Managing operations and quality

  • Managing operations
  • Managing quality

Group 3 Managing and developing human resources in organisations

  • Personal effectiveness
  • Managing people in organisations

Group 4 Managing finance, information and knowledge

  • Managing information and knowledge
  • Finance for administrative managers

 IAM Optional units

  • Administration for executive assistants
  • Introduction to Islamic finance
  • Managing business facilities

 Imported optional units

  • Management accounting: costing and budgeting
  • Marketing intelligence
  • The Internet and e-business
  • Business events management

 Entry Level requirements

  • A-Levels OR Certificate OR any equivalent (NQF/QCF Level 3) qualification
  • Students (aged 21 or above) with equivalent work experience will also be considered for eligibility.
  • IAM Level 4 English requirements IELTS 4.5 or above (B1)
  • 18 years of age or over



Completion of the Diploma leads to the Level 5 Diploma in Business and Administrative Management. Successful completion of the Diploma entitles students to associate member of the IAM.

Course Duration: 1 Year

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